Shipping policy

Shipping Policy

Seryt.co.za Last updated: 31 August 2026

At Seryt, we want your shopping experience to be smooth from checkout to delivery. Please read below for details on how we process and ship your order.

1. Order Processing

Shipping is not handled automatically through our online store. Once you place an order, it is reviewed and processed manually by our admin team.

Orders are typically processed within 1–2 business days of payment confirmation.
You will receive a confirmation email once your order has been processed and handed over for delivery.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Courier Partner

All deliveries are carried out by The Courier Guy, our trusted third-party courier service.

Once your order is handed over to The Courier Guy, you will receive a tracking number via email so you can follow your delivery's progress.
Estimated delivery times depend on your location, but typically range from 2–5 business days within South Africa after dispatch.
Delivery timeframes are estimates provided by The Courier Guy and are not guaranteed by Seryt.

3. Shipping Rates

We offer a flat delivery fee of R140 for shipping anywhere within South Africa, regardless of order size or delivery location.

4. Delivery Areas

We currently ship to addresses within South Africa. If you are unsure whether we deliver to your area, please contact us before placing your order.

5. Order Tracking

Once your order has been dispatched, you will receive:

A dispatch confirmation email
A tracking number for The Courier Guy

You can use this tracking number on The Courier Guy's website to monitor your delivery status.

6. Delays

While we work hard to ensure timely delivery, delays can occasionally occur due to factors outside our control, including but not limited to courier delays, weather conditions, high order volumes, or incorrect address details. We appreciate your patience in such cases.

7. Incorrect Address Details

Please double-check your shipping address at checkout. Seryt is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer. Additional charges may apply if a parcel needs to be redirected due to an address error.

8. Failed Delivery Attempts

If The Courier Guy is unable to deliver your parcel (e.g., no one available to receive it), they will typically attempt redelivery or leave instructions for collection. Please ensure someone is available to receive the delivery, or that accurate collection instructions are provided.